Homeowner's Guide to the Silicon Valley Clean Energy's Assisted Home Upgrades

Welcome to the Silicon Valley Clean Energy (SVCE) Assisted Home Upgrades rebate portal, powered by Rock Rabbit!

You can use this tool to:

To get started, click “Create a project.” If you aren’t already signed into your Rock Rabbit account, you’ll need to sign up or sign in to continue. To take advantage of SVCE's homeowner resources like creating a rebate application, you’ll also need to be able to validate your SVCE account. You can do this with your PG&E account, or access to the phone number or email address associated with your account.

If you’re ready to explore rebates and start a reservation, select either “I’m already working with a licensed contractor” or “I’m self installing.” If you need help getting started, you can choose to request a quote instead.

Once you’ve answered all the project questions, you’ll be presented with your eligible rebates.

SVCE has partnered with Rock Rabbit to make it easier for you to stack multiple different rebates, but you can remove any incentives you aren’t interested in. You can also select any applicable add-ons, like incentives for panel upgrades that facilitate your new heat pump project.

Once you’ve created a project, you’ll need to make a reservation. You can get started from the Applications tab, or by clicking the SVCE application from the list. The checklist will include all required documentation, including photos of your existing equipment. Once everything is complete, you'll be prompted to submit your reservation.

If additional information or corrections are needed, you’ll be able to see feedback directly in the app. You’ll also receive an email if your application is approved or sent back to you for updates.

When your reservation is approved, you’re ready to complete your installation and the rest of the application. You’ll need a documents like a permit, photos of your new equipment, an invoice, and to complete the post-installation questions. When you’ve completed the installation and collected all the necessary information, submit your final application back to SVCE for review.

If you need support, you can always click the chat widget in the bottom left of the screen to be connected with a member of our team.

Yes. Visit the Rebate Hub and click Homeowner to login or sign up with your email or phone number to receive a one-time passcode. Your account lets you save progress, upload documents, and track your rebate.

You can login with a one-time code sent to the email address or phone number you signed up with. If you need help remembering what you used to login, reach out to [email protected].

Sign in to the Rebate Hub and click Create a Project. Answer the questions about your home and equipment to see the rebates you’re eligible for, then you can start an application. The portal tells you exactly what's needed at each step, and you can save and return. You will also be asked to agree to our Participant Agreement and Appliance Specifications. Please review these documents prior to submitting your application.anytime

The Participant Agreement is the terms and conditions of the Homes Rebates Program. It covers all of the requirements to participate in our program including the requirement to apply for our rebates before installation.

The Appliance Specifications covers each appliance’s minimum requirements to qualify for a rebate. We recommend reviewing each minimum requirement with your contractor to ensure your new appliances meet these requirements.

Your contractor may start or submit a project on your behalf. You can also collaborate on the same project.

Sign in and open your project to see its current status. You'll also get an email each time it changes, so you don't need to check constantly.

Applications are typically reviewed within 1 - 2 business days.

For account, login, or portal questions, contact [email protected]. The team will be in touch within 1 business day. For questions about your rebate, eligibility, or payment, contact [email protected]. You can expect to hear back within 1 - 2 business days.

At this time, a project can only be created for one core rebate at a time (heat pump water heaters, heat pump HVAC, or induction cooking). You can create multiple projects.

All eligible customers are automatically enrolled in our service unless you request to opt-out. If you are unsure, your PG&E bill will itemize your electrical generation charges under Silicon Valley Clean Energy. If it does not list us as your electrical provider, you are not enrolled in our services.

Yes, your old gas or electric resistance appliances must be removed, and gas lines capped to qualify for rebates.

Unfortunately no, an application needs to be submitted and rebate funds must be reserved prior to any work getting started.

No, for a single-family home, we can only provide one rebate per appliance listed in the Appliances Specification sheet.

For a multi-family complex that is 4 units or fewer, you would qualify for one of each appliance per unit.

Yes, we can offer rebates on ADUs if someone is living there year-round and you are replacing an existing gas appliance. Brand new builds do not qualify.

Rebate funds expire 120 days after you have been approved. If your installation has run into any delays, you can email [email protected] to request an extension. A one-time 30 extension of the reservation period may be granted at the sole discretion of SVCE, subject to availability and program guidelines.

Do I have to use an SVCE-approved contractor?

No, you can choose any contractor you wish to hire. We do offer a contractor directory and the option receive quotes automatically through our Assisted Home Upgrades tool, which also helps complete your rebate application and stack other incentives. You are free to use any licensed contractor of your choice and still qualify for the SVCE rebate. DIY projects are eligible as well; just ensure they are properly permitted.

Absolutely.

Proof of permitting is required when applicable and will need to be submitted with your rebate claim.

All appliances must be purchased new and cannot have been in use prior to installation.

You will need to submit a Rebate Claim, which is available to complete on our rebate hub, referred to as Assisted Home Upgrades, or via a unique link to a form emailed to you (if you applied outside of Assisted Home Upgrades). Documentation we will need includes itemized invoices and/or receipts, proof of permitting if applicable, and pictures of the new appliances.

If you applied for rebates using Assisted Home Upgrades, you can need to submit your claim from there.

If you did not apply for rebates using Assisted Home Upgrades, you will need to submit your claim using a unique link to a form provided by SVCE after your reservation has been approved.

Claims typically take us 5-7 business days to review and provide a status update. To avoid delays, please ensure you have submitted all the required supporting documents for each rebate you are applying for.

Rebate checks can take 4-6 weeks to be delivered.

Yes, we can send the rebate check to the contractor if their information is included with your Rebate Claim.

If the total project cost is less than the rebate amount, the rebate will be reduced to not exceed the total project cost.