Welcome to the CPAU rebate portal, powered by Rock Rabbit!
You can use this tool to:
Explore CPAU's rebate offerings
Browse a directory of local, experienced contractors and request quotes for your project
Discover which rebates you are eligible for, from the City of Palo Alto and other state and federal entities
Apply for your CPAU rebate
To get started, click “Create a project.” If you aren’t already signed into your Rock Rabbit account, you’ll need to sign up or sign in to continue. To take advantage of CPAU’s homeowner resources like creating a rebate application, you’ll also need to have your CPAU account number handy.
If you’re ready to explore rebates and start a reservation, select either “I’m already working with a licensed contractor” or “I’m self installing.” If you need help getting started, you can choose to request a quote instead.
Once you’ve answered all the project questions, you’ll be presented with your eligible rebates.
CPAU has partnered with Rock Rabbit to make it easier for you to stack multiple different rebates, but you can remove any incentives you aren’t interested in. You can also select any applicable add-ons, like incentives for panel upgrades that facilitate your new heat pump project.
Once you’ve created a project, you’ll need to make a reservation. You can get started from the Applications tab, or by clicking the CPAU application from the list. The checklist will include all required documentation, including photos of your existing equipment. Once everything is complete, you'll be prompted to submit your reservation.
CPAU typically reviews applications within 5 business days. If additional information or corrections are needed, you’ll be able to see feedback directly in the app. You’ll also receive an email if your application is approved or sent back to you for updates.
When your reservation is approved, you’re ready to complete your installation and the rest of the application. You’ll need a finalized permit, photos of your new equipment, an invoice, and to complete the post-installation questions. When you’ve completed the installation and collected all the necessary information, submit your final application back to CPAU for review.
If you need support, you can always click the chat widget in the bottom left of the screen to be connected with a member of our team.